KALETA, obrt za trgovinu i turizam i turistička agencija, vl. Andrej Ćurčić, Korčula, Plokata 19. travnja 1921. br. 36, OIB: 05810685103, ID kod: HR-AB-20-19010201384 (u daljnjem tekstu: Agencija)

Rezervacije se vrše putem obrasca za upit na web stranici www.kaleta.hr, elektroničkom poštom na kaleta@kaleta.hr, telefonom ili osobno u poslovnici Agencije.

Rezervacija se smatra potvrđenom kada Agencija Korisniku pisanim putem (e-mailom) potvrdi dostupnost tražene usluge u traženom terminu. Sam upit poslan putem web obrasca ne predstavlja potvrđenu rezervaciju.

Korisnik je dužan prilikom rezervacije dostaviti točne i potpune podatke. Kod najma bicikala Korisnik na zahtjev Agencije dostavlja i tjelesnu visinu radi odabira odgovarajuće veličine okvira. Korisnik odgovara za štetu nastalu zbog netočnih ili nepotpunih podataka.

Ugovor o najmu sklapa se u pisanom obliku prilikom preuzimanja vozila, plovila ili opreme.

Sve cijene iskazane su u eurima (EUR). Cijene pojedinih usluga objavljene su na web stranici Agencije i u cjeniku dostupnom u poslovnici.

Cijena najma uključuje standardnu opremu navedenu uz pojedinu uslugu (npr. kod bicikala: kacigu, lokot, pumpu i set za popravak; kod plovila: propisanu sigurnosnu opremu). Cijena ne uključuje gorivo (kod automobila, skutera i plovila), uslugu skipera, dostavu ni dodatnu opremu, osim ako je izričito drugačije navedeno.

Agencija zadržava pravo izmjene objavljenih cijena. Za potvrđene rezervacije vrijedi cijena važeća u trenutku potvrde rezervacije.

Usluga se plaća prilikom preuzimanja, odnosno prije početka korištenja usluge, osim ako je s Agencijom drugačije dogovoreno. Agencija može zatražiti uplatu predujma za potvrdu rezervacije.

Načini plaćanja: gotovina, kreditne i debitne kartice (Visa, MasterCard, American Express, Diners) te bankovna doznaka i PayPal.

Nema mogućnosti obročnog plaćanja.

Prilikom preuzimanja Korisnik je dužan predočiti važeći osobni dokument (osobnu iskaznicu ili putovnicu), a kod najma vozila, skutera i plovila i odgovarajuću dozvolu (točke 7., 8. i 9.).

Vozilo, plovilo odnosno oprema predaje se Korisniku u ispravnom i čistom stanju. Korisnik je dužan prilikom preuzimanja pregledati vozilo/plovilo/opremu i odmah prijaviti sve uočene nedostatke. Naknadni prigovori na nedostatke koji su mogli biti uočeni prilikom preuzimanja neće se uvažiti.

Korisnik je dužan vratiti vozilo/plovilo/opremu na ugovoreno mjesto i u ugovoreno vrijeme, u stanju u kojem ih je preuzeo. U slučaju kašnjenja s povratom Agencija ima pravo naplatiti svaki započeti dodatni dan najma.

Korisniku je zabranjeno: davati vozilo/plovilo/opremu na korištenje trećim osobama koje nisu navedene u ugovoru; upravljati pod utjecajem alkohola, droga ili drugih sredstava koja utječu na sposobnost upravljanja; koristiti vozilo/plovilo/opremu za natjecanja, poduku uz naknadu, prijevoz uz naknadu ili u druge nedopuštene svrhe; te koristiti ih protivno propisima i njihovoj namjeni.

Korisnik odgovara za svu štetu na vozilu/plovilu/opremi nastalu u razdoblju najma njegovom krivnjom ili nepažnjom, za gubitak i krađu (osim u dijelu pokrivenom osiguranjem, gdje osiguranje postoji), kao i za sve prometne i druge prekršajne kazne izrečene tijekom razdoblja najma.

Za pojedine usluge najma Agencija naplaćuje sigurnosni depozit (polog), koji se Korisniku vraća u cijelosti prilikom urednog povrata neoštećenog vozila/plovila/opreme sa svom pripadajućom opremom.

Agencija ne odgovara za osobne stvari Korisnika ostavljene ili izgubljene u vozilu, na plovilu ili na opremi, niti za štetu koju Korisnik prouzroči trećim osobama.

Uz svaki bicikl Korisnik dobiva standardnu opremu: kacigu, lokot, pumpu i set za popravak, a ovisno o modelu i košaru, nosač boce ili drugu opremu navedenu uz pojedini model. Dodatna oprema (dječje sjedalice, nosači, torbe, svjetla i sl.) dostupna je na upit.

Nošenje kacige obvezno je za djecu, sukladno propisima Republike Hrvatske, a preporučuje se svim korisnicima.

Korisnik je dužan bicikl uvijek zaključavati isporučenim lokotom kada ga ostavlja bez nadzora. U slučaju krađe nezaključanog bicikla Korisnik snosi punu vrijednost bicikla.

Djeca mogu koristiti bicikle isključivo uz pratnju i odgovornost roditelja odnosno skrbnika.

Za korištenje električnog bicikla korisnik mora imati najmanje 18 godina; moguće je i mlađe dijete uz suglasnost i prisutnost roditelja.

Agencija na zahtjev Korisnika daje preporuke o biciklističkim rutama; korištenje ruta je na vlastitu odgovornost Korisnika.

Korisnik mora imati navršenih 21 godinu i posjedovati važeću vozačku dozvolu odgovarajuće kategorije za pojedini model: za skutere do 50 ccm kategoriju AM (obuhvaćena i kategorijom B), a za skutere veće kubikaže (100–200 ccm) kategoriju A1. Vozačku dozvolu potrebno je predočiti prilikom preuzimanja.

U cijenu najma uključene su kacige za vozača i putnika. Nošenje kacige obvezno je za vozača i putnika tijekom cijele vožnje.

Skuter se predaje s određenom količinom goriva i vraća se s istom količinom. Trošak goriva snosi Korisnik.

Zabranjeno je upravljanje skuterom po neasfaltiranim (makadamskim) cestama. Na skuteru se smije prevoziti najviše onaj broj osoba za koji je skuter registriran.

Sigurnosni depozit: za motorne skutere nema depozita.

Najmoprimac mora imati navršenu 21 godinu i posjedovati važeću vozačku dozvolu (B kategorija), koju je dužan imati kod sebe tijekom cijelog razdoblja najma i predočiti prilikom preuzimanja vozila.

Vozilo se predaje s punim spremnikom goriva i vraća se s punim spremnikom. U protivnom Agencija naplaćuje nedostajuće gorivo i naknadu za točenje.

Minimalno trajanje najma je 1 dan (24 sata).

Agencija može uz naknadu dostaviti vozilo na bilo koju lokaciju na otoku Korčuli. Dječje sjedalice i booster sjedalice dostupne su na upit.

Vozilo je osigurano osnovnim osiguranjem za automobile. Osiguranje ne pokriva štetu nastalu namjerno, grubom nepažnjom, upravljanjem pod utjecajem alkohola ili droga, vožnjom izvan asfaltiranih cesta niti štetu na gumama i podvozju, u kojim slučajevima Korisnik snosi punu štetu.

Sigurnosni depozit: za automobile nema depozita

Izlazak vozilom izvan otoka Korčule odnosno izvan Republike Hrvatske dopušten je samo uz prethodno pisano odobrenje Agencije.

Osoba koja upravlja plovilom mora predočiti važeću dozvolu za upravljanje brodicom (voditelj brodice) i osobni dokument s fotografijom (osobnu iskaznicu, putovnicu ili vozačku dozvolu).

Plovila se iznajmljuju bez skipera (bareboat) ili s licenciranim skiperom. Usluga skipera nije uključena u cijenu najma i naplaćuje se dodatno.

Cijena najma ne uključuje gorivo. Plovilo se predaje s punim spremnikom i vraća se s punim spremnikom.

Za svaki najam plovila naplaćuje se sigurnosni depozit u iznosu od 300,00 (tristo) EUR. Depozit se vraća u cijelosti po isteku najma pod uvjetom da je plovilo vraćeno u stanju u kojem je preuzeto, s neoštećenom pripadajućom opremom.

Plovilo je opremljeno propisanom sigurnosnom opremom (prsluci za spašavanje i dr.). Korisnik je dužan pridržavati se propisa o sigurnosti plovidbe, naredbi lučkih kapetanija i uputa Agencije, ploviti isključivo u dopuštenom plovidbenom području te ne prekoračivati najveći dopušteni broj osoba na plovilu. Kazne i troškove proizašle iz kršenja propisa snosi Korisnik.

Agencija zadržava pravo uskratiti ili prekinuti najam plovila zbog nepovoljnih vremenskih uvjeta ili procjene da sigurnost osoba ili plovila može biti ugrožena. U tom slučaju Korisniku se nudi zamjenski termin ili razmjeran povrat uplaćenog iznosa za neiskorišteno razdoblje.

Agencija organizira jednodnevne izlete i ture (biciklističke ture, ture plivanja, kušanje vina, izlete brodom, buggy ture i dr.). Sadržaj, trajanje, polazište i cijena pojedinog izleta objavljeni su na web stranici Agencije.

Za pojedine izlete može biti propisan minimalan broj sudionika. Ako se minimalan broj ne postigne, Agencija može otkazati izlet, uz obavijest Korisniku bez odgađanja, te Korisniku nudi zamjenski termin ili puni povrat uplaćenog iznosa.

U slučaju nepovoljnih vremenskih uvjeta Agencija može izlet otkazati ili izmijeniti program radi sigurnosti sudionika. Kod otkaza Korisnik ima pravo na zamjenski termin ili puni povrat uplaćenog iznosa.

Korisnik sudjeluje u izletu na vlastitu odgovornost i dužan je pridržavati se uputa vodiča odnosno skipera. Korisnik je dužan procijeniti odgovara li izlet njegovom zdravstvenom stanju i fizičkoj spremi (osobito kod biciklističkih tura, MTB tura i tura plivanja) te obavijestiti Agenciju o okolnostima koje mogu utjecati na sigurnost (zdravstvene poteškoće, neplivač i sl.).

Maloljetne osobe mogu sudjelovati u izletima isključivo uz pratnju roditelja odnosno skrbnika.

Agencija može bez povrata uplaćenog iznosa isključiti iz izleta sudionika koji svojim ponašanjem ugrožava vlastitu sigurnost, sigurnost drugih sudionika ili uredno odvijanje programa.

Agencija pruža usluge transfera automobilom, kombi vozilom i plovilom. Korisnik je dužan dostaviti točne podatke o datumu, vremenu, mjestu polaska i odredištu te broju putnika i količini prtljage.

Korisnik je dužan biti spreman za polazak u ugovoreno vrijeme. Agencija ne odgovara za posljedice kašnjenja Korisnika ni za kašnjenja uzrokovana višom silom, prometnim uvjetima ili postupanjem tijela javne vlasti.

Agencija posreduje u pružanju usluga smještaja između Korisnika (gosta) i pružatelja usluge smještaja (iznajmljivača). Ugovor o smještaju sklapa se između gosta i pružatelja usluge smještaja; Agencija odgovara za uslugu posredovanja, a pružatelj smještaja za pruženu uslugu smještaja.

Opisi smještajnih jedinica na web stranici temelje se na podacima pružatelja usluge. Uvjeti rezervacije, plaćanja i otkazivanja pojedine smještajne jedinice navode se u potvrdi rezervacije.

Eventualne prigovore na uslugu smještaja gost je dužan odmah prijaviti pružatelju usluge i Agenciji kako bi se nedostatak mogao otkloniti na licu mjesta.

Otkaz rezervacije Korisnik je dužan dostaviti Agenciji u pisanom obliku (e-mailom na kaleta@kaleta.hr).

Ako nije drugačije navedeno u potvrdi rezervacije, primjenjuju se sljedeći uvjeti otkazivanja 

• otkaz više od 48 sati prije početka usluge: bez naknade – puni povrat uplaćenog iznosa;
• otkaz 48 sati ili manje prije početka usluge: naknada u iznosu od 50% – povrat pola uplaćenog iznosa;
• nedolazak (no-show) ili odustanak nakon početka usluge: naknada u iznosu 100% cijene – nema povrata uplaćenog iznosa.

Kod prekida korištenja usluge na vlastiti zahtjev Korisnik nema pravo na povrat za neiskorišteno razdoblje, osim ako je drugačije dogovoreno.

Agencija može otkazati uslugu ili izmijeniti termin zbog više sile, izvanrednih okolnosti, kvara ili nedostupnosti vozila/plovila/opreme koje nije mogla predvidjeti ni otkloniti. U tom slučaju Agencija će Korisniku bez odgađanja ponuditi zamjensko vozilo/plovilo/opremu odnosno zamjenski termin iste ili više kvalitete, a ako to nije moguće ili Korisnik ponudu odbije, izvršit će puni povrat uplaćenog iznosa. Agencija ne odgovara za daljnju štetu.

Agencija ne odgovara za neispunjenje ili zakašnjenje u ispunjenju obveza uzrokovano višom silom ili izvanrednim okolnostima koje se nisu mogle predvidjeti, izbjeći ni otkloniti (elementarne nepogode, izrazito nepovoljni vremenski uvjeti, epidemije, štrajkovi, odluke tijela javne vlasti i sl.).

Korisnik koristi usluge Agencije na vlastitu odgovornost. Agencija ne odgovara za ozljede i štete nastale krivnjom Korisnika, nepridržavanjem propisa i uputa ili korištenjem usluga protivno ovim Općim uvjetima.

Agencija prikuplja i obrađuje osobne podatke Korisnika u skladu s Općom uredbom o zaštiti podataka (EU) 2016/679 i Zakonom o provedbi Opće uredbe o zaštiti podataka (NN 42/18). Pojedinosti su dostupne u Politici privatnosti na web stranici Agencije.

Korisnik može podnijeti pisani prigovor na pruženu uslugu na način opisan na stranici Podnošenje prigovora: e-mailom na kaleta@kaleta.hr ili poštom na adresu Agencije. Agencija će na prigovor odgovoriti u pisanom obliku najkasnije u roku od 15 dana od dana zaprimanja prigovora.

Nedostatke na uslugu Korisnik je dužan prijaviti odmah, bez nepotrebnog odgađanja, kako bi ih Agencija mogla otkloniti na licu mjesta.

Na ove Opće uvjete i sve ugovore sklopljene s Agencijom primjenjuje se pravo Republike Hrvatske. Eventualne sporove Agencija i Korisnik nastojat će riješiti mirnim putem, a u protivnom je nadležan stvarno nadležni sud prema sjedištu Agencije.

Ovi Opći uvjeti sastavljeni su na hrvatskom i engleskom jeziku. U slučaju neslaganja između jezičnih verzija, mjerodavna je hrvatska verzija.

Agencija zadržava pravo izmjene ovih Općih uvjeta. Izmjene stupaju na snagu danom objave na web stranici www.kaleta.hr i primjenjuju se na rezervacije potvrđene nakon objave.

Ovi Opći uvjeti stupaju na snagu danom objave na web stranici Agencije, 27. srpnja 2026. godine.

KALETA, trade and tourism sole proprietorship and travel agency, owner Andrej Ćurčić, Korčula, Plokata 19. travnja 1921. no. 36, OIB (personal identification number): 05810685103, ID code: HR-AB-20-19010201384 (hereinafter: the Agency)

These General Terms and Conditions (hereinafter: the General Terms) govern the mutual relations between the Agency and the user of the service, i.e. the person who makes a reservation or uses a service of the Agency (hereinafter: the User).

The General Terms apply to all services of the Agency: rental of bicycles and electric bicycles, rental of motor scooters, rental of cars and van vehicles, rental of vessels, excursions and tours, transfer services, and intermediation in accommodation services.

By sending an enquiry or confirming a reservation, signing a rental agreement, or using a service, the User confirms that they have read these General Terms and accept them in full. The General Terms form an integral part of every agreement between the Agency and the User.

Single-day excursions and tours lasting less than 24 hours that do not include an overnight stay are not package travel arrangements within the meaning of the Act on the Provision of Tourism Services (Official Gazette NN 130/17, 25/19, 98/19, 42/20, 70/21, 156/23).

Reservations are made via the enquiry form on the website www.kaleta.hr, by e-mail to kaleta@kaleta.hr, by telephone, or in person at the Agency’s office.

A reservation is deemed confirmed once the Agency confirms to the User in writing (by e-mail) the availability of the requested service for the requested period. An enquiry sent via the web form alone does not constitute a confirmed reservation.

When making a reservation, the User is obliged to provide accurate and complete information. For bicycle rentals, at the Agency’s request, the User shall also provide their height in order to select the appropriate frame size. The User is liable for any damage arising from inaccurate or incomplete information.

The rental agreement is concluded in writing upon collection of the vehicle, vessel, or equipment.

All prices are expressed in euros (EUR). The prices of individual services are published on the Agency’s website and in the price list available at the office.

The rental price includes the standard equipment listed with each service (e.g. for bicycles: helmet, lock, pump, and repair kit; for vessels: the prescribed safety equipment). The price does not include fuel (for cars, scooters, and vessels), skipper service, delivery, or additional equipment, unless expressly stated otherwise.

The Agency reserves the right to change published prices. For confirmed reservations, the price valid at the time the reservation was confirmed shall apply.

The service is paid upon collection, i.e. before the start of use of the service, unless otherwise agreed with the Agency. The Agency may request an advance payment to confirm a reservation.

Methods of payment: cash, credit and debit cards (Visa, MasterCard, American Express, Diners), bank transfer, and PayPal.

Payment in instalments is not available.

Upon collection, the User is obliged to present a valid personal identification document (identity card or passport) and, for the rental of vehicles, scooters, and vessels, the appropriate licence (sections 7, 8, and 9).

The vehicle, vessel, or equipment is handed over to the User in proper working order and clean condition. Upon collection, the User is obliged to inspect the vehicle/vessel/equipment and immediately report any observed defects. Subsequent complaints regarding defects that could have been observed upon collection will not be accepted.

The User is obliged to return the vehicle/vessel/equipment to the agreed place and at the agreed time, in the condition in which it was collected. In the event of late return, the Agency is entitled to charge for each additional day of rental commenced.

The User is prohibited from: giving the vehicle/vessel/equipment for use to third parties not named in the agreement; operating it under the influence of alcohol, drugs, or other substances that affect the ability to operate; using the vehicle/vessel/equipment for competitions, paid instruction, paid transport, or other impermissible purposes; and using it contrary to regulations and its intended purpose.

The User is liable for all damage to the vehicle/vessel/equipment occurring during the rental period through their fault or negligence, for loss and theft (except for the part covered by insurance, where insurance exists), as well as for all traffic and other misdemeanour fines imposed during the rental period.

For certain rental services, the Agency charges a security deposit, which is returned to the User in full upon proper return of the undamaged vehicle/vessel/equipment together with all accompanying equipment.

The Agency is not liable for the User’s personal belongings left or lost in the vehicle, on the vessel, or with the equipment, nor for any damage the User causes to third parties.

With each bicycle, the User receives standard equipment: a helmet, lock, pump, and repair kit, and, depending on the model, a basket, bottle holder, or other equipment listed with the individual model. Additional equipment (child seats, carriers, bags, lights, etc.) is available on request.

Wearing a helmet is mandatory for children, in accordance with the regulations of the Republic of Croatia, and is recommended for all users.

The User is obliged to always lock the bicycle with the supplied lock when leaving it unattended. In the event of theft of an unlocked bicycle, the User bears the full value of the bicycle.

Children may use the bicycles only under the supervision and responsibility of a parent or guardian.

To use an electric bicycle, the User must be at least 18 years of age; it is possible for younger child to be permitted, but only with presence and approval of parent.

At the User’s request, the Agency provides recommendations on cycling routes; use of the routes is at the User’s own risk.

The User must be at least 21 years of age and hold a valid driving licence of the appropriate category for the individual model: for scooters up to 50 cc, category AM (also covered by category B), and for scooters of larger displacement (100–200 cc), category A1. The driving licence must be presented upon collection.

The rental price includes helmets for the rider and passenger. Wearing a helmet is mandatory for the rider and passenger throughout the entire ride.

The scooter is handed over with a certain amount of fuel and is returned with the same amount. The cost of fuel is borne by the User.

Operating the scooter on unpaved (gravel) roads is prohibited. No more than the number of persons for which the scooter is registered may be carried on the scooter.

Security deposit: no deposit is charged for motor scooters.

The renter must be at least 21 years of age and hold a valid driving licence (category B), which they are obliged to keep with them throughout the entire rental period and to present upon collection of the vehicle.

The vehicle is handed over with a full fuel tank and is returned with a full tank. Otherwise, the Agency charges for the missing fuel and a refuelling fee.

The minimum rental period is 1 day (24 hours).

For a fee, the Agency may deliver the vehicle to any location on the island of Korčula. Child seats and booster seats are available on request.

The vehicle is covered by basic car insurance. The insurance does not cover damage caused intentionally, through gross negligence, by operating under the influence of alcohol or drugs, by driving off paved roads, nor damage to tyres and the undercarriage, in which cases the User bears the full damage.

Security deposit: no deposit is charged for cars.

Taking the vehicle off the island of Korčula, or outside the Republic of Croatia, is permitted only with the prior written approval of the Agency.

The person operating the vessel must present a valid boat operator’s licence (boat skipper) and a personal photo identification document (identity card, passport, or driving licence).

Vessels are rented without a skipper (bareboat) or with a licensed skipper. The skipper service is not included in the rental price and is charged separately.

The rental price does not include fuel. The vessel is handed over with a full tank and is returned with a full tank.

For each vessel rental, a security deposit of EUR 300.00 (three hundred) is charged. The deposit is returned in full upon expiry of the rental, provided that the vessel is returned in the condition in which it was collected, with the accompanying equipment undamaged.

The vessel is equipped with the prescribed safety equipment (life jackets, etc.). The User is obliged to comply with navigation safety regulations, the orders of the harbour master’s offices, and the instructions of the Agency, to navigate solely within the permitted navigation area, and not to exceed the maximum permitted number of persons on the vessel. Fines and costs arising from breaches of regulations are borne by the User.

The Agency reserves the right to withhold or terminate the vessel rental due to unfavourable weather conditions or an assessment that the safety of persons or the vessel may be at risk. In that case, the User is offered an alternative date or a proportionate refund of the amount paid for the unused period.

The Agency organises single-day excursions and tours (cycling tours, swimming tours, wine tasting, boat trips, buggy tours, etc.). The content, duration, starting point, and price of each excursion are published on the Agency’s website.

For certain excursions, a minimum number of participants may be required. If the minimum number is not reached, the Agency may cancel the excursion, notifying the User without delay, and offers the User an alternative date or a full refund of the amount paid.

In the event of unfavourable weather conditions, the Agency may cancel the excursion or modify the programme for the safety of participants. In the event of cancellation, the User is entitled to an alternative date or a full refund of the amount paid.

The User participates in the excursion at their own risk and is obliged to follow the instructions of the guide or skipper. The User is obliged to assess whether the excursion is suitable for their state of health and physical fitness (especially for cycling tours, MTB tours, and swimming tours) and to inform the Agency of any circumstances that may affect safety (health issues, non-swimmer, etc.).

Minors may participate in excursions only when accompanied by a parent or guardian.

The Agency may, without a refund of the amount paid, exclude from the excursion any participant whose conduct endangers their own safety, the safety of other participants, or the orderly running of the programme.

The Agency provides transfer services by car, van, and vessel. The User is obliged to provide accurate information on the date, time, place of departure and destination, as well as the number of passengers and amount of luggage.

The User is obliged to be ready for departure at the agreed time. The Agency is not liable for the consequences of the User’s lateness, nor for delays caused by force majeure, traffic conditions, or the actions of public authorities.

The Agency acts as an intermediary in the provision of accommodation services between the User (guest) and the accommodation provider (host). The accommodation agreement is concluded between the guest and the accommodation provider; the Agency is responsible for the intermediation service, while the accommodation provider is responsible for the accommodation service provided.

Descriptions of accommodation units on the website are based on data provided by the service provider. The reservation, payment, and cancellation terms for each accommodation unit are stated in the reservation confirmation.

Any complaints about the accommodation service must be reported by the guest immediately to the service provider and the Agency, so that the defect can be remedied on the spot.

The User is obliged to submit a cancellation of a reservation to the Agency in writing (by e-mail to kaleta@kaleta.hr).

Unless otherwise stated in the reservation confirmation, the following cancellation terms apply:

• cancellation more than 48 hours before the start of the service: no charge — full refund of the amount paid;
• cancellation 48 hours or less before the start of the service: a charge of 50% — refund of half the amount paid;
• no-show or withdrawal after the start of the service: a charge of 100% of the price — no refund of the amount paid.

In the event of discontinuing use of the service at the User’s own request, the User is not entitled to a refund for the unused period, unless otherwise agreed.

The Agency may cancel a service or change the date due to force majeure, extraordinary circumstances, breakdown, or unavailability of the vehicle/vessel/equipment that it could neither foresee nor remedy. In that case, the Agency will, without delay, offer the User a replacement vehicle/vessel/equipment or an alternative date of the same or higher quality, and if this is not possible or the User declines the offer, it will provide a full refund of the amount paid. The Agency is not liable for any further damage.

The Agency is not liable for non-performance or delay in the performance of its obligations caused by force majeure or extraordinary circumstances that could not be foreseen, avoided, or remedied (natural disasters, extremely unfavourable weather conditions, epidemics, strikes, decisions of public authorities, etc.).

The User uses the Agency’s services at their own risk. The Agency is not liable for injuries and damage caused by the User’s fault, failure to comply with regulations and instructions, or use of the services contrary to these General Terms.

The Agency collects and processes the User’s personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the Act on the Implementation of the General Data Protection Regulation (Official Gazette NN 42/18). Details are available in the Privacy Policy on the Agency’s website.

The User may submit a written complaint about the service provided in the manner described on the Submitting a Complaint page: by e-mail to kaleta@kaleta.hr or by post to the Agency’s address. The Agency will respond to the complaint in writing no later than 15 days from the date of receipt of the complaint.

The User is obliged to report any defects in the service immediately, without undue delay, so that the Agency can remedy them on the spot.

These General Terms and all agreements concluded with the Agency are governed by the law of the Republic of Croatia. The Agency and the User will endeavour to resolve any disputes amicably, failing which the court having subject-matter jurisdiction at the Agency’s registered seat shall have jurisdiction.

These General Terms are drawn up in the Croatian and English languages. In the event of any discrepancy between the language versions, the Croatian version shall prevail.

The Agency reserves the right to amend these General Terms. Amendments take effect on the day of their publication on the website www.kaleta.hr and apply to reservations confirmed after publication.

These General Terms take effect on the day of their publication on the Agency’s website, 27 July 2026.